TEAM Mentor can assist users in case they have forgotten their password. The user can simply click on forgot password link at the login prompt.
The user will be asked for the email that associated with the users account. TM will then send a one-time, temporary password reset link to the users email account on file.
In order for “forgot password” feature to work, email must be configured properly and user must have a valid email address associated with his/hers account.